Best freelance Technical Support Specialists for Customer Service to hire in 2025

Dunia M.

Denver, USA

$10k+: Earned

2x: Hired

3.7: Rating

11: Followers

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Tanjim Islam

PROBangladesh

$10k+: Earned

15x: Hired

5.0: Rating

5: Followers

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Francis Oboi

PROKampala, Uganda

$10k+: Earned

13x: Hired

4.9: Rating

2: Followers

Expert

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Brigitte Demba

Nairobi, Kenya

$10k+: Earned

2x: Hired

5.0: Rating

4: Followers

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Technical Support Specialist(1)

Monic M⋆

Philippines

$25k+: Earned

1x: Hired

4: Followers

Top

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Explore Customer Service projects by Technical Support Specialists on Contra

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Top services from Technical Support Specialists on Contra

Asana

QA Tester

Technical Support Specialist

$50/hr

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Avaya

Healthcare IT Support Specialist

Technical Support Specialist

Fintech & SaaS Customer Product Support Specialist

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Jira

Community Manager

Customer Success Manager

Automation & Workflow Implementation

$85/hr

Top locations for Technical Support Specialists for Customer Service

Dallas, United States São Paulo, Brazil Menifee, United States

Technical Support Specialists for Customer Service near you

FAQs

How do I identify the right technical skills for a freelancer on Contra?

Start by making a list of the technical skills your project needs. Think about the software, hardware, or systems a tech support specialist should know to help you best. Check the freelancers’ profiles for these skills to see if they match.

How do I set clear goals for my technical support project?

Write down what you want to achieve with your project. Be specific about the tasks the tech support specialist needs to complete. This helps them understand what to do and keeps the project on track.

How can I ensure good communication with my freelance technical support specialist?

Choose how you want to communicate, like email or video calls. Agree on how often you will talk and update each other. This helps both sides work smoothly and avoid misunderstandings.

What should I include in a project proposal for a technical support freelancer?

Describe what your project is about and what tasks they need to do. Include deadlines and any tools they need to use. This makes the specialist understand the job better and know what you expect.

How do I determine the right timeframe for my technical support project?

Think about how long each task might take to finish. Consider any busy periods or delays that could happen. Talk with the freelancer to agree on a reasonable timeline.

What should I check in a freelancer’s profile when hiring for tech support?

Look for their experience in technical support roles and what skills they have listed. Read reviews from other clients they worked with before. This helps you pick a skilled person who fits your needs.

How do I onboard a freelance technical support specialist effectively?

Introduce them to your team and explain how your business works. Show them any important systems or software they will use. This makes sure they are ready to start work quickly.

What should I do to finalize the project plan with a tech support freelancer?

Review the tasks and confirm they understand what to do. Agree on the project timeline and how you will measure success. This makes the project clear and helps achieve the desired results.

How can I keep track of a project’s progress with my freelancer?

Use tools to share updates, like project boards or regular emails. Set checkpoints to review how things are going. This helps catch any issues early and keeps the project moving forward.

What is the best way to ensure a successful project wrap-up with a technical support freelancer?

Make sure all tasks are finished and meet your expectations. Provide feedback on their work and ask for their feedback, too. This helps you both learn from the project and work better in the future.

Who is Contra for?

Contra is designed for both freelancers (referred to as "independents") and clients. Freelancers can showcase their work, connect with clients, and manage projects commission-free. Clients can discover and hire top freelance talent for their projects.

What is the vision of Contra?

Contra aims to revolutionize the world of work by providing an all-in-one platform that empowers freelancers and clients to connect and collaborate seamlessly, eliminating traditional barriers and commission fees.