Customer Onboarding Enhancement Program
Nia Nguyen
Customer Success Manager
Customer Support Representative
HubSpot
Intercom
Objective: Streamline the onboarding process to ensure new customers have a seamless experience with the product or service.
Tasks:
Develop a step-by-step onboarding guide that includes video tutorials, documents, and personalized support check-ins.
Conduct interviews with new clients to gather feedback on their onboarding experience.
Implement feedback and refine the onboarding process to reduce churn and boost user adoption.
These projects help drive efficiency, satisfaction, and continuous improvement in customer support services.
