Knowledge Base Expansion and Optimization
Nia Nguyen
Customer Success Manager
Customer Support Representative
Objective: Build and optimize the company's knowledge base for both internal support teams and external clients.
Tasks:
Review existing articles and update outdated information.
Create new FAQs, troubleshooting guides, and how-to articles based on common customer inquiries.
Monitor usage and success rates of knowledge base content, adjusting as needed to ensure efficiency.
