Customer Feedback Analysis and Improvement Project
Nia Nguyen
Customer Success Manager
Customer Support Representative
Objective: Analyze customer feedback and support interactions to identify recurring issues and areas for improvement.
headline 1
Tasks:
Headline 3
Headline 2
Collect feedback from various sources (surveys, support tickets, chats).
Categorize issues and determine the root causes.
Present findings and propose actionable solutions to improve customer satisfaction.
