HAVEN — End-to-end Hospitality Workflow Delivery

I built HAVEN's end-to-end hospitality workflows, using AI-assisted implementation to connect public enquiries with staff review, customer arrangements and follow-up. My work covered requirements, product direction, implementation, interface review and operating guidance.

Visitors can explore accommodation, share stay requirements and submit structured enquiries with references. Staff review requests, check availability, prepare tailored quotes and track follow-up through the portal. The workflow makes staff decisions and customer communication explicit before arrangements are final.

Meal-interest capture collects preferences, expected quantities and individual or company demand. Approved guest accounts connect stay records, meal history and support-ticket submission with status visibility. Property organisation, media separation and mobile-layout improvements support the journey.

I also developed operating guides, planning models, presentation materials and investor preparation. The result is a connected product and operations workflow that carries requirements through implementation, staff handoff and review, supported by a live website and documented release evidence.

Public website: https://havengmc.com/