Buying furniture online is a leap of faith. Unlike clothes or electronics, furniture is expensive, bulky, and hard to return. Shoppers need to visualize how a piece fits in their space, judge material quality from photos, and trust that the color on screen matches reality. Most furniture e-commerce apps treat sofas like sneakers: tiny thumbnails, basic specs, and a "Buy Now" button. That doesn't work when someone is spending $2,000 on a couch they've never sat on.