Customer Support Specialist
Dribbble is a platform connecting top designers and creative professionals, allowing them to share their work, gain inspiration, receive feedback, engage with the community, and find job opportunities.
I worked at Dribbble as a Customer Support Specialist from January 2022 to February 2023.
Overview
Promptly responded to user inquiries, troubleshot technical issues, and assisted customers with their pro memberships, ensuring a seamless user experience and customer satisfaction.
Objectives
Reduce user wait times and manage the ticket queue effectively.
Improve overall customer satisfaction and experience.
Impact
Proactively managed and resolved user inquiries, addressing all questions and concerns with care.
Successfully reduced the average response time, leading to quicker resolutions of customer issues.
Executed daily operational tasks efficiently while maintaining high-quality standards in user communications.
Tools used:
Zendesk, Slack, Linear, Notion, and Payment Processing Platforms
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Posted Mar 31, 2025
As a Support Specialist, I completed daily operational tasks effectively while ensuring high-quality communication standards with users and internal teams.
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Timeline
Jan 17, 2022 - Feb 28, 2023
Technical Support Memes
Customer Support Specialist