Dual-Agency Operations System Build Tasked with

Dual-Agency Operations System Build

Tasked with managing operations across two agencies running simultaneously under one roof — different brands, different clients, different creative directions. Built systems that were both flexible and airtight.

Owned the full operational layer: project management, sprint planning, SOP development, team coordination, and client communication. Served as the connective tissue between creative execution and business strategy.

Key results:

Standardized 40+ SOPs across marketing, design, development, and client services

Reduced average project delivery time by 28% through sprint planning and structured delegation

Managed cross-functional team of 14 across both agencies

Achieved 94% client retention over 11-month period

Onboarded 6 new team members with structured onboarding process — average ramp-up time cut by 40%

Reduced missed deadlines from 22% to under 4% within first 60 days

Oversaw 30+ active client projects simultaneously across both brands