L2 Technical support Engineer for Azure Virtual machines
OHANWUSI OTITO
Technical Support Specialist
Customer Support Representative
Azure
CoPilot
Microsoft Office 365
Microsoft
Incident Resolution: Resolving incidents within SLA timelines, significantly enhancing client satisfaction.
Escalation Point: Acting as an escalation point for complex technical inquiries.
Technical Troubleshooting: Troubleshooting and resolving network connectivity issues, VM performance bottlenecks, and storage problems, improving system reliability.
