SOP Project | International Support Group

SOP Writing

Researcher

Technical Writer

Microsoft Office 365

Microsoft Outlook

Microsoft Teams

International Support Group

Introduction:

International Support Group (ISG) is a minority-owned US-based company specializing in facility maintenance services for federal, state, and international clients. To streamline and standardize their operations, ISG sought an experienced technical writer to develop comprehensive policies and procedures.

Project Approach:

Hired for my expertise in technical writing, I was tasked with creating and editing Standards of Practice and Standard Work Instruction documents. My approach included:

Collaboration: Engaged with Subject Matter Experts (SMEs) and the Director of Communications through MS Teams to gather insights and requirements.

Research: Reviewed existing documents, videos, and manuals to extract relevant information.

Drafting: Developed clear, concise procedures across multiple departments, including HR, Finance/Payroll, Operations, IT, and Communications.

Revisions: Incorporated feedback from stakeholders to ensure accuracy and alignment with ISG's operational standards.

Outcome:

Successfully delivered a set of polished and detailed SOPs and work instructions that enhanced ISG's operational efficiency. The newly developed documents provided clear guidance for various departments, contributing to improved organizational consistency and compliance.

Here's one of the HR SOPs I worked on:

Sneak peek into HR SOP "HR Disciplinary Action Process"

Client feedback:

I recently contracted Priyal to assist us in writing and editing a new SOP and SWI manual for all our systems and processes. We have been working together for about 6 months now and it has been nothing but a positive and skillful relationship. Priyal is always upbeat and ready to assist. Our project has constantly changing priorities and deadlines and she has no problem keeping up and making adjustments. She is a forward-thinker and I would recommend her to anyone looking for her skillset.

If you're looking for a skilled and reliable technical writer, let's collaborate and get your organization structured by setting up company policies & procedures!