SOP Project | The Welcome Place
Priyal G.
SOP Writing
Researcher
Technical Writer
Grammarly
Microsoft Office 365
Zoom
Introduction
Welcome Place is a community center dedicated to fostering strong community relationships and enhancing the health and wellbeing of individuals. To ensure operational efficiency and legal compliance, they sought a freelancer to develop a comprehensive procedures and policies manual.
Project Approach
To meet the client’s needs, I undertook the following steps:
Initial Consultation: Conducted Zoom calls with the Community Center Director to understand their requirements, expectations, and current practices.
Research & Analysis: Reviewed relevant State and Federal regulations to ensure compliance and identified necessary SOPs and policies.
Planning & Preparation: Created detailed meeting agendas and prepared targeted questions to guide discussions and gather essential information.
Development: Drafted a manual that included policies, procedures, job descriptions, and forms, ensuring clarity and ease of use.
Communication: Provided regular updates to the client to keep them informed of progress and incorporated their feedback throughout the development process.
Outcome
The final manual delivered to Welcome Place was a user-friendly document that effectively outlined policies and procedures while adhering to legal requirements. It included well-structured sections for policies, job descriptions, and forms, tailored to meet the specific needs of the community center and ensuring smooth operations.
Here's a small snippet below:
Sneak peek into the "Company Policies & Standard Procedures" for The Welcome Place
Client feedback:
Priyal, Is an awesome person and professional. Upon our first discussion, I knew I wanted to work with her. She is thorough and not afraid to make suggestions. She helped me to see the project in separate actions, so it didn't seem so overwhelming. We have a great employee handbook. Priyal's foresight and time management are a dream! Hardworking and dedicated to her craft make her my number-one go-to person. Thank you!
If you're looking for a reliable and experienced technical writer to create a user-friendly, manageable procedure manual, let's collaborate now!
