• Spearheaded the launch of Sendy Fulfilment as a new vertical within the company, involved in the entire commercial journey from inception to commercialization.

• Conducted AB testing, market research, and analysis to inform product development teams, ensuring alignment with market needs and opportunities.

• Collaborated with cross-functional teams to optimize product features and functionalities based on market and customer feedback.

• Played a pivotal role in acquiring and onboarding businesses for Sendy Fulfilment, focusing on B2C shipping and B2B distribution.

• Cultivated relationships with industry associations and key influencers to drive member onboarding onto the fulfilment platform.

• Identified and onboarded new emerging accounts, expanding the portfolio and driving revenue growth.

• Managed the deal pipeline, proactively sourcing new business opportunities and partnerships.

• Engaged with customers through regular visits, calls, and emails to enhance retention and portfolio growth.

• Facilitated timely resolution of customer issues, ensuring high-quality customer experience and satisfaction.

• Kept abreast of new product features and conducted continuous customer education sessions.

• Provided valuable market and customer insights to the organization, contributing to ongoing product development efforts.