Sendy Limited (Category Manager)
jonathan nyangweso
• Spearheaded the launch of Sendy Fulfilment as a new vertical within the company, involved in the entire commercial journey from inception to commercialization.
• Conducted AB testing, market research, and analysis to inform product development teams, ensuring alignment with market needs and opportunities.
• Collaborated with cross-functional teams to optimize product features and functionalities based on market and customer feedback.
• Played a pivotal role in acquiring and onboarding businesses for Sendy Fulfilment, focusing on B2C shipping and B2B distribution.
• Cultivated relationships with industry associations and key influencers to drive member onboarding onto the fulfilment platform.
• Identified and onboarded new emerging accounts, expanding the portfolio and driving revenue growth.
• Managed the deal pipeline, proactively sourcing new business opportunities and partnerships.
• Engaged with customers through regular visits, calls, and emails to enhance retention and portfolio growth.
• Facilitated timely resolution of customer issues, ensuring high-quality customer experience and satisfaction.
• Kept abreast of new product features and conducted continuous customer education sessions.
• Provided valuable market and customer insights to the organization, contributing to ongoing product development efforts.
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Posted Jul 22, 2024
Founding and Pioneering Team – Sendy Fulfillment: Drove strategic shift from 3PL to fulfillment service, overseeing product development and vendor management
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