I joined GonnaOder in 2020 as a technical writer and was tasked to revamp and reorganize their knowledge base. They were an early-stage startup at the time, and they hadn't had a writer on their team. So, the product testers were routinely writing and updating a small batch of help pages hosted on WordPress. It was hectic at first. The were numerous errors and inconsistencies. The information architecture was also not clearly defined.

When I started, I had to come up with a writing and publishing policy that would guide me and any other writers joining the project in future. I created a clear information architecture to help with categorization and document organization.

Then the real work began. I meticulously reviewed their online ordering and order management platform and all the existing help documentation. I needed to know how much time I needed to put in to revamp the existing docs while also ensuring new releases are adequately covered.

In approximately 6 months, I had renewed all existing documentation and had the testers review it for accuracy. Product development was gaining pace, and I needed to keep up. So, I put all my focus on the new feature releases, but not without updating some documents when issue fixes and enhancements came through.

With no other writer on the team, I was called on to help write and review blog posts, social media content, and the company newsletter. I partnered with the company's social media manager to brainstorm ideas and create relevant content for all the channels. For two years and nine months, I was the Jack-of-all-words for GonnaOrder. I left GonnaOrder having written 150+ detailed user guides and blog posts.

GonnaOrder is a Netherlands-based software company that is building a unique online ordering and delivery management platform for hospitality and retail businesses. The aim is to empower business owners to focus on the core activities of their businesses through technology.

I help SaaS businesses to enable their user to get maximum benefit from their products through clear, concise, and accurate documentation. From how-to guides to detailed, educative guides, I got it all covered for you. Talk to me now and let's make it easier for your users to navigate, troubleshoot, and find solutions to any challenges they could be facing when using your product.