Conversion Optimization - 28% improvement in premium Signups

Mahin Sherashia

CRO Expert
Data Analyst
Lead Generator
Google Analytics
Hotjar
SEMrush
Merkle
Dentsu
Challenge
The client couldn't figure out why website visitors didn’t convert. The website's average conversion rate was ~40% lower than the competition in the same category Outcome 62% improvement in freemium signups 28% improvement in premium signups
Strategies
In-Depth Customer Understanding: We analyzed how customers interacted with the brand at every level, from broad awareness to product-specific questions. Quality + Quantitative
Targeted Messaging Improvements: We crafted clearer product benefit descriptions and addressed specific customer concerns to improve understanding.
Results-Focused Outcomes: Our data-driven, customer-centric approach directly addressed barriers, guiding users towards confident purchases and increasing conversions using continuous A/B testing.
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