Call Center Agent
Cristine Maglasang
Customer Support Representative
Virtual Assistant
Social Media Manager
CRM
Google Docs
Microsoft Word
Skype
Call Center Agent
JAN 2018 - JAN 2020
L Media Car, Health and Home Insurance Company
My primary responsibility was to assist customers with a wide range of inquiries related to their insurance policies.
In my role, I worked with customers over the phone and through email. My job required me to be patient, empathetic, and able to quickly and accurately resolve customer issues. I also had to be knowledgeable about the company's policies and procedures.
The Task ✨
• I provide quotes for car, health and home insurance based on the customer's input.
• I answer common questions about car and home insurance, such as how to file a claim or what is covered under a particular policy.
• I help customers compares quotes from multiple insurance companies to find the best coverage at the best price.
• I help customers manage their car and home insurance policies, such as by reminding them when a policy is due for renewal or helping them update their coverage.
• I assist customers in filing a claim, including by gathering the necessary documentation and helping them through the process.
The Stats 💯
Timeline: JAN 2018 - JAN 2020
Deliverables:
• Phone and email support for customer inquiries related to insurance policies.
• Assistance with policy explanations and coverage options.
• Quick and accurate resolution of customer issues.
• Empathetic and patient communication with customers.
• Regular updates to customer files and records.
Cristine Maglasang was an asset to our call center team. She provided excellent customer service, always going above and beyond to assist customers with their insurance needs. 🚀
FROM:
L Media Management
Cristine has great communication skills, patience and the ability to empathize with customers while quickly and accurately resolving customer issues. We highly recommend her for any call center agent role. 💪
FROM:
L Media Management
2018
