ADP Payroll

Sharada Bokam

Customer Support Representative
Product Analyst
Content Writer
Microsoft Office 365
Salesforce
ADP
• Manage the full deduction lifecycle for assigned customer portfolios.
• Perform and maintain accurate and timely reconciliation of open deductions.
• Maintain regular contact with brokers, key accounts managers and external
partners to discuss and update the status of open deductions.
• Identify trends and developments of deductions and present analysis to
management and sales teams.
• Contribute ideas to maintain and streamline the deduction resolution process
• Invoice processing & reconciliation of all Invoices
• Reporting of reconciliation statements and payment processing
• Perform in-depth analysis of all deductions received to validate that the
deduction taken is in accordance with agreed upon terms and that the amount
taken is accurate; maintain clear and detailed records of validation procedures
performed
• Dispute unapproved and inaccurate deductions with external customers in order
to receive repayment; maintain strong customer relationships to ensure timely
resolution
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