I joined Mode-Mayer in October 2025 to oversee eCommerce operations, ensuring seamless store functionality, high customer satisfaction, and effective supplier coordination. A key part of my role involved handling customer emails in German and Italian. I used DeepL and Reamaze's built-in AI for translation, allowing me to accurately understand customer inquiries and provide clear, effective responses without any difficulty. My primary responsibilities included:

Managing customer accounts, ensuring information is accurate and up to date.

Handling inquiries, concerns, and feedback to enhance the shopping experience.

Implementing strategies to boost customer retention and loyalty.

Overseeing the entire order process, from placement to delivery.

Ensuring timely and accurate fulfillment of customer orders.

Coordinating with logistics and shipping partners for efficient deliveries.

Processing return requests and handling refunds as per company policies.

Ensuring a smooth and hassle-free return experience for customers.

Analyzing return trends to improve product quality and descriptions.

Providing prompt and effective support via email, chat, and phone.

Resolving issues related to orders, payments, and product inquiries.

Maintaining high customer satisfaction through proactive communication.

Working closely with suppliers to ensure timely stock replenishment.

Negotiating terms and maintaining strong supplier relationships to optimize costs and delivery timelines.

Addressing supply chain issues to minimize disruptions in order fulfillment.