About the client

Fixchores is a hospitality solution that lets users request for various cleaning services from the comfort of their devices. Users are given the ability to make flexible decisions to customise the range and kind of services required.

I began by getting myself acquainted with existing products that offer similar services Going through them, I noticed a couple things as related to Fixchores, but I kept those to myself to avoid bias. I went ahead to conduct a survey to gather more information on how the target users felt about certain features on the existing platforms, or if at all they needed it. This survey was targeted at middle aged adults, who seemed at first glance, could afford to use said platform to book services. Some of the results can be found here.

TLDR: The survey pointed out a few key things:

The existing platforms were a chore to get through; there are a lot of hoops to jump through to get things done. This was exactly as I suspected.

Some of the existing platforms were also too busy, when they clearly didn’t need to be.

There was no easy way for users to manage their existing service requests and subscriptions.