The article was published on the national business magazine as part of the company's content marketing project.
Problem
Lack of data on only food delivery businesses in Nepal created major hindrance to write the business article.
Goals/Requirements:
• Highlight the most preferred cuisine by consumers
• Highlight the key maket players
• Understand the consumer segment
Process 🛣
Questionnaire design
Questionnaire float
Data analysis
Data visualization
Article writing
Results 🎁
Helped to increase visibility of the company
Helped many prospective clients looking to enter the online food delivery business to understand the business landscape and consumer preferences
Nearly 54 percent of the respondents preferred checking online food delivery platforms to directly contacting the restaurants.
Takeaways 📣
Users don’t see prices and delivery charges as the most decisive factors. This can mean companies need to focus on linking their users to maximum restaurants.
It was also found that pizza and continental food are by far the most popular delivery meal.
A new mobile phone purchased online can be delivered in two or more days and it won’t bother people. But in the food business, fulfillment has to be within 30-40 minutes otherwise companies risk losing their customers.
As acquiring new customers can be ten times costlier, throwing money at the problem (of acquiring customers) won’t help and they have to focus on unit economics and great service delivery.