As an Account Manager at CovaU Energy, I played a vital role in driving sales, improving customer satisfaction, and optimizing lead generation strategies. My position required a combination of research, client engagement, and strategic planning to support business growth and ensure exceptional service delivery. By collaborating with internal teams and analyzing market trends, I contributed to the development of action plans that enhanced sales performance and client acquisition.

Market Research & Strategy Development: Conducted in-depth research to identify opportunities for improvement in marketing strategies and lead generation. Provided valuable feedback to the team to enhance sales campaigns, optimize outreach efforts, and improve conversion rates.

Sales Growth & Business Development: Assisted in the creation and implementation of targeted action plans to drive higher sales volumes. Played a crucial role in achieving daily, monthly, and annual sales quotas by identifying and acquiring new clients through strong relationship-building and strategic prospecting.

Client Engagement & Retention: Established and nurtured relationships with customers, ensuring their needs were met with tailored solutions. Actively engaged with clients to enhance satisfaction levels, foster loyalty, and generate positive product reviews.

Customer Issue Resolution: Managed and resolved client concerns effectively to maintain high satisfaction rates. Acted as a liaison between customers and internal teams, ensuring quick and efficient resolution of issues while maintaining a strong brand reputation.

Sales Reporting & Performance Analysis: Monitored sales data and performance metrics to assess progress toward goals. Provided detailed insights and recommendations to optimize sales strategies and improve efficiency.

Collaboration & Team Support: Worked closely with colleagues across departments to align sales strategies with overall company objectives. Shared insights and feedback with marketing and operational teams to enhance service delivery and customer experience.

Process Improvement & Innovation: Continuously identified areas for improvement in sales processes, lead generation techniques, and customer engagement strategies. Contributed to refining workflows and optimizing efficiency to boost overall sales performance.