Customer Experience Specialist for Klondike Lubricants

Collaborated and shared clients' insights and feedback to all areas of the business including operations merchandising, and growth to best communicate their needs and the business areas of improvement

Interfaced with sales representatives, and external customers or vendors via inbound calls, web-based applications, and through the Internet and e-mail, to support and/or sell the brand’s services.

Responsible for processing customers’ credit applications by using the internal iQ Lease Administration System and customer service to our existing customers and /or vendors

Additional support to Senior Operations which included administration of our vendor rewards programs, job support/backup during holidays, and other administration as required

Retained and developed stronger partnerships among clients and implemented the VVIPP program to promote growth between the clients and the brand