Improved Customer Satisfaction through Proactive Support

Mayra Guerra

I was able to decrease on-hold wait times by 20% by answering customer calls within just 30 seconds. I always strive to maintain a customer satisfaction rating of 95% or higher, which I achieve through personalized solutions and proactive communication. By consulting with external parties to resolve discrepancies, I increased customer retention rates by 15%. I have a resolution rate of 90% for technical inquiries, thanks to my use of a troubleshooting resolution tree. Every month, I provide direct support to over 500 customers, both internal and external. Additionally, I generated a 10% increase in upselling opportunities by promptly responding to customer requests for products, services, and company information.
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Posted Aug 7, 2023

Implemented a proactive support strategy, resulting in increased customer satisfaction and reduced support tickets by 30%.

Successful Customer Onboarding Process Implementation
Successful Customer Onboarding Process Implementation
Streamlined Operations with Operations Manager
Streamlined Operations with Operations Manager