I was able to decrease on-hold wait times by 20% by answering customer calls within just 30 seconds. I always strive to maintain a customer satisfaction rating of 95% or higher, which I achieve through personalized solutions and proactive communication. By consulting with external parties to resolve discrepancies, I increased customer retention rates by 15%. I have a resolution rate of 90% for technical inquiries, thanks to my use of a troubleshooting resolution tree. Every month, I provide direct support to over 500 customers, both internal and external. Additionally, I generated a 10% increase in upselling opportunities by promptly responding to customer requests for products, services, and company information.