Customer Service Associate II

As a Customer Service Associate II, I supported DIRECTV and eBay customers by managing their accounts and addressing inquiries via phone. My role with DIRECTV included sales responsibilities, where I successfully guided customers through account upgrades, promoting added services to enhance their viewing experience. Later, I was promoted to handle eBay email escalations, specialising in resolving complex account issues with precision and care. This experience strengthened my sales acumen, problem-solving abilities, and communication skills, allowing me to excel in a high-volume, customer-focused environment while ensuring satisfaction and building loyalty.