InnDoors : comprehensive SaaS platform that simplifies property
Aditi Kharbanda
Inndoors is a SaaS-based platform designed specifically for hostel and hotel owners to streamline and optimize their property management processes. The platform provides a comprehensive suite of tools that enable owners to manage bookings, adjust room rates dynamically, communicate effectively with guests, and maintain an updated online presence—all from a single, intuitive dashboard.
Research Insights for Dashboard Design
User Needs Assessment:
Primary Users: Hostel owners who need a comprehensive tool to manage their operations efficiently.
Key Functionalities: Users require easy access to booking management, revenue insights, guest communication, and profile management to streamline daily operations.
Feature Prioritization:
Dashboard Overview: Hostel owners need a clear overview of key performance metrics such as occupancy rate, average daily rate (ADR), and revenue per available room (RevPAR) to make informed decisions.
Profile Management: Essential for updating hostel details, amenities, photos, and contact information, which is crucial for maintaining accurate and appealing listings.
Availability and Booking Management: Enables hostel owners to manage room availability, adjust pricing, handle bookings, and process cancellations efficiently.
Event and Offer Management: Allows the addition and management of events and special offers, which helps in promoting the hostel and attracting more guests.
Information Architecture and Wireframing
User Experience (UX) Considerations:
Intuitive Navigation: The dashboard needs to be user-friendly, with intuitive navigation to ensure hostel owners can quickly find and manage different functionalities.
Visual Clarity: Key metrics and data need to be displayed clearly and concisely, using graphs and charts where necessary to enhance readability and quick comprehension.
User Interface (UI) Elements:
Interactive Elements: Buttons for actions like "Add Event," "Update Profile," and "Manage Bookings" are designed to be easily accessible and prominently displayed.
Feedback and Reviews Management: Incorporates sections for viewing and responding to guest reviews, vital for maintaining a positive online presence.
Messaging System: Integrated to facilitate direct communication with guests, enhancing the overall customer service experience.
Security and Privacy:
Account Management: Features such as password recovery, two-factor authentication (for email updates), and secure payment management are integrated to ensure user accounts are protected.
Data Privacy: Compliance with data protection regulations is considered, especially for managing customer data and financial transactions.
Conclusion
The dashboard design for InnDoors was developed with a strong focus on the specific needs of hostel owners, ensuring that all critical operations could be managed effectively from a single platform. The research phase emphasized understanding user requirements and pain points, which directly informed the prioritization of features and the design of an intuitive, user-friendly interface.
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Posted Sep 1, 2024
For the Inndoors project, I conducted thorough user research to understand the needs and pain points of hostel and hotel owners. I identified key features requi
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