Client: National media publisher with a subscription-based business model Role: Systems Integrator • Revenue Recovery Architect • Project Lead Timeline: ~2 month Stack: Stripe, Vindicia, Zapier, Python, Automation Pipelines

High churn and revenue loss from unrecovered subscription payments

Retry logic scattered between Stripe, Vindicia, and platform systems—with no consistent recovery flow

Manual interventions were slow, error-prone, and unsustainable at scale

The business risked losing recurring revenue without a resilient, automated recovery framework

The challenge wasn’t just payment retries—it was designing a system that could self-heal failures without draining dev resources.

I led the recovery systems initiative—diagnosing critical gaps, architecting a resilient recovery pipeline, and coordinating internal and external teams around a clean, scalable solution.

Conducted a full-stack audit to map recovery gaps across Stripe, Vindicia, and the custom subscription platform

Aligned vendors and internal stakeholders on unified retry logic and entitlement restoration workflows

Developed a real-time Zapier-based monitoring and automation system to capture recovery events, trigger entitlements, and maintain billing accuracy

Designed resilient automation pipelines that accounted for vendor API flakiness, delays, and edge cases

Hardened recovery logic to be low-maintenance post-launch, minimizing ongoing dev dependency

Recovered ~10% of failed subscription payments, driving measurable recurring revenue growth

Reduced customer churn by automatically restoring access upon successful recoveries

Improved system resilience, eliminating major failure points and support escalations

Delivered a self-sustaining recovery framework ready to scale with future platform growth

👉 Recovered 10% of failed payments—automatically. Let’s build a system that pays for itself.