Subscription Recovery Integration with Vindicia

Client: National media publisher — subscription business Role: Systems integrator + revenue-recovery architect, project lead Stack: Stripe, Vindicia, Python, Zapier, automation pipelines

The problem. High churn and lost revenue from unrecovered subscription payments. Retry logic was split between Stripe, Vindicia, and the platform with no consistent recovery flow. Manual intervention was slow and error-prone — unsustainable at scale. The real problem wasn't payment retries; it was a system that could self-heal without draining engineering.

What I did. Audited the full stack to map recovery gaps across Stripe, Vindicia, and the custom platform, then aligned vendors and internal stakeholders on unified retry logic and entitlement restoration. Built a real-time monitoring and automation system to capture recovery events, trigger entitlements, and keep billing accurate — designed around vendor API flakiness, delays, and edge cases, and hardened to run low-maintenance after launch.

~10% of failed subscription payments recovered automatically

Lower churn via automatic access restoration on recovery

Fewer failure points and support escalations

A self-sustaining recovery framework ready to scale