I simplified the KYC verification flow for a Nigerian fintech app to help users complete identity check in under 2 minutes.Problem: Users were dropping off during KYC because instructions were confusing and too technical.
What I did:
- Rewrote all KYC screens in simple, friendly English
- Changed "Upload government-issued ID" to "Upload your NIN or Driver's License"
- Added clear error messages: "Your photo is blurry, please try again"
- Wrote success message: "You're verified and ready to go!"
Result: User completion rate increased and support tickets dropped.This project shows my skill in UX Writing and making fintech easy for everyday Nigerians.
0 likes · 0 views · Nov 5, 2026
I simplified the KYC verification flow for a Nigerian fintech app to help users complete identity check in under 2 minutes.Problem: Users were dropping off d...
