B2B Customer Portal — UX/UI & Workflow Design
Anna Peredelskaia
1 collaborator
Customer onboarding UX covering work email verification, account activation, password creation, and a contact path for users without an active license.
Customer training dashboard design with course progress, completion indicators, downloadable certificates, and access requests for additional training.
Learning portal UX/UI organizing course modules, lessons, quizzes, assessment eligibility, and next learning activities within one course view.
Assessment interface design for customer training, using consistent question layouts, grouped answer options, and a clear submission action.
Technical support form UX structured into three steps: environment details, issue description with attachments, and a final review before submission.
Conversational support interface exploring guided issue reporting, technical context collection, and file attachments alongside the customer’s request history.
Project
A B2B customer portal combining license management, product training, certifications, and technical support.
My role
I handled most of the portal’s design work, from clarifying requirements and mapping user flows to designing screens, interaction states, and refining the interface through client feedback.
I designed the customer experience and began work on the company-side interface:
Customers: account activation, license management, training, and support requests.
Company and support team: initial design work for reviewing requests and managing support workflows, which remained unfinished when the project was paused.
Collaboration and workflow design
I worked closely with the developer and client team. Initial information was limited, so I gathered requirements through focused questions and ongoing discussions.
Some internal processes were still undefined. I helped the team clarify how they should work and translated those decisions into interface flows.
Constraints and approval
The project had strict color palette requirements. The screens shown here are the final client-approved design, refined through several rounds of revisions.
Project status
Part of the MVP was implemented during my involvement. I cannot confirm the product’s current status.
Like this project
Posted Oct 7, 2026
Designed customer and support team workflows for a B2B portal covering licenses, training, and technical support. Final design approved by the client.
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Timeline
Sep 1, 2025 - Dec 1, 2025
Clients
AiFA Labs
Collaborators
