Digital Concierge
Sanchit Gupta
OVERVIEW
Designed an AI chatbot/digital concierge for MGM Resorts and its properties.
PROJECT BRIEF
MGM Resorts is a well-established brand in the casino and entertainment industry. It requires a chatbot to answer and resolve guests booked with MGM properties.
ROLE
Principal designer
METHODS
I led the research and ideation workshop and made hands-on contributions to creating concepts and final visuals.
Parallel to it, I evangelized the design process within the organization and kept the engineering and product teams engaged and focused on the design solution.
DELIVERABLES
• Research
• Brainstorming workshop format and facilitation
• Concept development
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Posted Aug 13, 2024
Designed an AI chatbot/digital concierge for MGM Resorts and its properties.
