Zendesk Ticketing System Support Project
Bryan Cardozo Ramirez
Provided comprehensive support for a high-profile client using Zendesk, focusing on troubleshooting ticket management issues. Developed and implemented a set of best practices for ticket categorization and prioritization, leading to a 45% reduction in average response time. Trained client staff on utilizing Zendesk features effectively, which improved their internal communication and overall customer satisfaction.
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Posted Oct 30, 2024
Provided comprehensive support for a high-profile client using Zendesk, focusing on troubleshooting ticket management issues. Developed and implemented a set of
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