Banking Support for Payment Solutions Project

Delivered dedicated customer support for a banking client offering payment solutions. Utilized Zendesk to manage and resolve inquiries related to card transactions, account setup, and payment processing. Integrated Stripe for secure payment handling and troubleshooting. Developed a knowledge base of FAQs and troubleshooting guides, which reduced ticket volume by 25% and improved first-contact resolution rates by 40%. Conducted regular training sessions for the support team on the latest features and best practices in using Zendesk and Stripe, ensuring high-quality service delivery.