I conducted a research to deeply understand the problem and the users' needs. This involved market research to identify trends and competitors, as well as UI research to analyze existing interfaces and best practices. I employed both quantitative user research methods, such as surveys and data analysis, and qualitative methods, including interviews and focus groups, to gather insights into user behaviors and perceptions. Based on the collected data, I created personas to represent different user profiles and developed a Customer Journey Map to visualize the stages and emotions users experience when interacting with the product.