Fleet Maintenance Management Mobile App Design
About:
Enabling fleet maintenance managers to create, manage, and track vehicle maintenance requests remotely and conduct inspection exercises efficiently.
Problem:
Our Fleet management Clients do vehicle inspection processes on paper. The process was costly, inefficient, and riddled with human errors.
After the user research I conducted in 2019, I recommended automating the entire process and making it accessible via a mobile app. We never got around to it until the second quarter of 2021.
Goals:
Minimize the time it takes to complete a vehicle maintenance task from requests through Entry inspections to Exit inspections.
My Process
Quant/Qual user research
UX Persona
Reusable IA template design
Reusable user flow map design
User journey mapping
Design systems
Wireframes, UI components, features
Prototyping
Accessibility testing
Test
Ship
Document
Success
NPS: 92%, up from 67%
CAT score: 98%, up from 63%
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Posted Sep 11, 2023
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