Tenant Maintenance Request Mobile App
About
Designing a mobile app to help facility tenants create, track, and validate maintenance work requests and monitor facility charge transactions.
Problem:
Despite the availability of a web portal for registering work requests and complaints, 95%+ tenants opted to communicate their requests via phone or text, due to usability and accessibility problems associated with the web portal. This added burden for maintenance officers who had to do it for them.
Goal:
90%+ reduction in the rate at which tenants call and text facility officers to complain.
Constraints
Only designer
Low budget
My Process
Quant/Qual user research
UX Persona ranking/profiling
Flow analysis
User stories
Product requirement gathering
Information Architecture
User flow map
Accessibility evaluation
Rapid prototyping & design
Two rounds of usability testing
Design Handoff
Documentation
Achievements
97% drop in phone calls and SMS requests
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Posted Sep 11, 2023
This mobile app enables facility tenants to intuitively create, track, and validate maintenance work requests, and monitor their facility charge transactions.
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