Looppanel's bot enters your user calls and helps you record, transcribe, and take notes during the calls so you don't have to revisit the same call 5-6 times to get insights.

I conducted user interviews, gathered insights, and designed the note-taking feature in Looppanel's product to help people get actionable insights from the interviews.

Revisiting an interview is one of the most painful parts of the research. It's similar to conducting the interview again but with the additional effort of tagging and attaching notes to the transcript.

We designed and usability tested a prototype that the users could interact with while we conducted a mock interview (interviewception).

Giving the users a prototype to interact with gave us insights into the actions they can and can't perform during an interview. We made the prototype on Protopie to make it work like the dev version to get accurate usability data.

Removed the emojis as they could not be interacted with during the call.

Added a bookmark feature that could be accessed using the "//" shortcut. This reduces the number of decisions a person makes during the call

Below are some examples of the templates used

Based on usability testing, we decided to remove the navigation from the question script as users didn't face issues with traversing the script.

Users liked the idea of unstructured notes since it gave a way to take notes that didn't fit in any question

Users needed simple ways to capture their thoughts without having to remember a lot of shortcuts