Supported a US-based medical equipment company in establishing a fully operational radiology diagnostic centre in Benin City, Nigeria — coordinating communications, documentation, and logistics between international and local stakeholders from project inception to launch.

Coordinated communications and documentation across time zones.

Engaged with local stakeholders to ensure smooth project execution.

Managed logistics for the project's inception to launch phases.

Audited and redesigned the support ticket workflow for a client, reducing average response time and improving first-contact resolution. Built macros, tags, and escalation paths that the team still uses.

Improved response time by implementing efficient ticket management.

Enhanced user experience through a streamlined process.

Designed a complete onboarding playbook for a remote team using Notion and ClickUp — including task templates, milestone trackers, and a 30-60-90 day framework that cut ramp-up time significantly.

Created a comprehensive onboarding system reducing ramp-up time by 30%.

Managed the diary of a UK-based director across multiple time zones — coordinating meetings, prepping briefing documents, and ensuring zero scheduling conflicts over a sustained engagement.

Efficiently managed scheduling to avoid conflicts in fast-paced environments.

Developed and managed a B2B social content strategy with localised copy adapted for audiences across multiple language markets using DeepL — ensuring consistent brand messaging across LinkedIn and Instagram internationally.

Utilised localization tools to maintain brand voice across diverse markets.

Built a structured library of standard operating procedures covering customer service, administrative workflows, and onboarding — giving distributed teams a reliable, easy-to-follow reference system.

Enhanced operational efficiency through detailed documentation.