Miriam Awak
Content Creator / Copywriter / Content Strategist.
New to Contra
Miriam is ready for their next project!
Stop chasing new leads when you are already losing the ones who are interested.
Every day, B2B founders, freelancers, and sales professionals experience this frustrating loop:A prospective client reaches out with an enquiry.You (http://enquiry.You) provide the pricing, proposal, or presentation.
They reply with: "Let me think about it" or "I'll get back to you."
The conversation goes completely silent.Most people assume these leads are lost. But according to the data, they are usually just busy, comparing options, or simply forgot.
Without a structured process, these high-intent opportunities vanish into old emails, WhatsApp chats, and unanswered DMs.
To solve this, I have officially published my practical guide and workbook: "The Follow-Up System: Stop Losing People Who Are Already Interested." 📘
This isn't about aggressive closing tactics or spamming people with "Hello?" messages.
It is a highly structured, respectful framework built around a simple 3-part formula: REMIND ➡️ HELP ➡️ ASK.Inside the workbook, you will find:
✅ Ready-to-use templates for handling price objections.
✅ Exactly what to say when a prospect reads your message but doesn't reply.
✅ A structured 15-to-30 minute daily routine to keep your pipeline moving.
✅ Practical, printable worksheets to track your deals consistently.
To celebrate the launch, I am making the complete framework available today on Payhip.
👉 Get your copy and download the actionable workbook here: [ https://payhip.com/AritzmendisLimited ]
Let's stop leaving revenue on the table.
#SalesStrategy #LeadConversion #SmallBusiness #FreelanceTips #BusinessGrowth #FollowUpSystem
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Why I created this case study:
To demonstrate Customer Success beyond theory.
Miriam identifies customer risks early.
Isaac responds after the problem occurs.
The case study highlights proactive engagement, customer-centricity, retention, and risk identification.
One great save isn't a strategy. A repeatable system is.
#CustomerSuccess #CSM #CustomerExperience
Sponsored by Aritzmendis Limited
Knowledge. Communication. Innovation.
www.aritzmendis.com (http://www.aritzmendis.com)
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Customer Success isn't measured by how many customers you support.
It's measured by how well you understand, retain, and grow them.
So, how do you know if your Customer Success strategy is actually working?
In Part 3 of my BukkiBooks CS Series — “Measuring What Matters,” I break down four key metrics every Customer Success Manager should understand:
NPS • Customer Lifetime Value • Churn Rate • Customer Health Score
These metrics help turn customer data into actionable insights — from understanding loyalty and long-term value to identifying retention risks and early warning signals.
I created this project to demonstrate how I think and operate as a Customer Success Manager: customer-centric, data-informed, proactive, and focused on retention and growth.
🎬 Watch Part 3: Measuring What Matters.
Looking for a Customer Success Manager who can turn customer insights into meaningful action? Let's connect.
Miriam Awak
Customer Success Manager
Founder, Aritzmendis Limited
Customer Success • Client #AritzmendisLimited
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What if your customer tells you there’s no problem—but their data says otherwise?
That’s where proactive Customer Success begins.
In Part 1, I shared the customer situation.
In Part 2, I’m showing you the method behind my decision-making as a Customer Success Manager.
How do you know when to call a customer before they raise a ticket?
You don't guess.
You monitor the right metrics, identify the trigger, diagnose the root cause, resolve the issue, and look for opportunities to drive more value.
That is the Monitor → Diagnose → Resolve → Expand approach.
In this video, I break down how a seemingly small change in customer adoption can become an early signal—and how a strategic CSM turns that signal into action.
Because Customer Success is more than responding to problems.
It’s about seeing what the customer may not see yet—and acting before it becomes a problem.
🎬 Watch Part 2: The Method Behind It.
Need a Customer Success Manager who thinks proactively and strategically?
Let’s connect.
Miriam Awak | Customer Success Manager
Founder, Aritzmendis Limited
Customer Success • Client Relationships • Retention • Growth
#CustomerSuccess #AritzmendisLimited
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