Businesses in the massage industry struggle to fill open shifts quickly when therapists call out, are sick, or on vacation. Most places rely on group texts or scrambling on the fly to fill these gaps, which isn’t reliable. There isn’t a dedicated staffing platform designed for this market, so businesses lose revenue and time when coverage isn’t available.

I started with interviews, surveys, and a look at existing platforms. The feedback was clear:

Businesses wanted one place to post open shifts and find help

Therapists wanted a simpler way to see available work without relying on word of mouth

The big-name platforms out there don’t focus on spa staffing; reviews pointed out pain with customer support and process

I built the insights into user stories and kept the process simple: listen, sketch out ideas, and iterate until the flows made sense for both sides.

Initial wireframes were mapped in Figma for fast feedback

User flow diagrams were made in Miro

The UI is mobile-first, using large, readable type (Montserrat), clear colors (navy, yellow, and high-contrast alerts), and spacing in a 4px grid

Everything was tested on actual phones to check accessibility and flow

Each round of feedback was worked directly into the next design update

Businesses can post, edit, and manage shifts

Therapists see available shifts, apply, and withdraw easily

Dashboards show applications, current and completed shifts, and earnings

Messaging lets users coordinate directly

All payouts and shift info are linked for clarity

We’re starting with beta users to sort out any real-world issues. Key steps:

Refining key flows and fixing pain points

Tracking metrics like user growth, shifts filled, and feedback

Expanding into new business types and regions based on adoption