When someone goes looking for mental health care, the first website they land on can either settle their nerves or send them away. BAC Health Services started with a basic WordPress brochure. I helped turn it into a care website that meets people where they are, with a broader practice platform behind it.

Patients needed a clear place to start, even when they didn't know which service they needed. Staff needed appointments, sessions and documentation to stop living in separate corners. One product had to serve both.

I led product design, the interface and the front-end build through my studio, sikahaus, and shaped the platform direction behind the public site.

The site groups psychiatric evaluations, medication management, psychotherapy and telehealth. If you're not sure where to begin, you don't have to pick a service first: describe what changed, and the site points you somewhere useful.

Healthcare software can't be vague about status. The design map defines ten workflow families with shared states such as saving, conflict, forbidden, expired and offline, and NoteMaven keeps an AI draft clearly separate from a reviewed, finalized note.

Behind the site, the work reached into scheduling notifications, video and audio sessions, AI-assisted notes, an email builder and scheduled social publishing. Learning BAAs and security requirements shaped every one of those decisions.

Before: a brochure site that gave patients little direction and did nothing for staff. After: a live care website with four clear service families, a "tell us what changed" path for anyone unsure, appointment requests and a separate portal entry, with the wider practice platform built around it.

Privacy and security don't just add paperwork; they change interface decisions and operating costs. Next, I want to measure what matters most here: how many visitors finish an appointment request, and how much time staff save on each task.