Overview:

As a Technical Account Manager at Lengow, I was responsible for closing new clients, conducting technical demos, and overseeing the onboarding process. My focus was on integrating clients' marketplace stores and inventory management systems into a single platform, simplifying their operations and ensuring seamless management.

Key Responsibilities:

Onboarded and managed post-sales relationships with clients, ensuring smooth transitions and long-term success.

Conducted technical demos for C-level executives, showcasing the platform's value and functionality.

Connected and integrated clients' marketplace stores with inventory management systems, allowing for centralized control.

Served as a trusted advisor, answering technical questions and providing ongoing support.

Outcome:

Achieved a 100% Customer Retention Rate (CRR), preventing churn on high-risk accounts by solving technical issues and promoting product adoption. Recognized as the highest-performing sales representative in the UK team, hitting 100% of quota in multiple quarters.