Technical Troubleshooting for SaaS Product

How does troubleshooting a technical issue without proper understanding feels like? Whatever problem is weighing on you, you can get in touch with Dell's support team and all of your problems will be resolved. Dell trains their employees with practices that allow them to give their customers an experience they can't find anywhere else. I had the pleasure of working behind the scenes as a Specialist, where I improved my communication skills, learned techincal tactics, and found solutions on the spot.

Listen to customers with empathy

Find solutions for customers' needs

Create trustworthy and meaningful connections with the community

Support clients during their journey to find the soltion that suits them the best

Track metrics to maintain high customer engagement and support volume

Prepare presentations for inclusion & diversity in the workplace

Understanding the query of a consumer who does'nt have very high technical undersating can be very hard. Where my customer handling and communication skills becomes a very great tool which makes consumer comfortable and represtent me as a trustworhty person who is there to support them I had the best time of my life working at Dell. Working in one of the biggest tech companies taught me how to create meaningful interactions with customers that would stay with them. I maintained a high customer satisfaction ratio and received positive reviews from my clients. In periodical meetings with my managers, I always received positive feedback on my work and constant support to improve my communication. I learned to work efficiently and creatively with my team members.