English-speaking Community Support freelancers

FAQs

What skills should I look for in a freelance community support specialist?

A community support specialist should know about social media, communication, and customer service. They should be good at listening and solving problems quickly. It's also important for them to understand your brand and the needs of your community.

How can I make sure my project goals are clear?

Write down what you want the community support specialist to do. Be specific about tasks and timelines. Clear goals make it easier for everyone to understand what's expected.

What tools should the specialist be familiar with?

They should know how to use email, chat, and social media platforms. Familiarity with project management tools like Trello or Asana is helpful. Having experience with community platforms like Discord or Slack can also be a plus.

How often should I communicate with the specialist?

Regular meetings keep everyone on the same page. Decide on a schedule that works for both of you, like weekly or twice a month. This helps in quickly solving any issues and adjusting to project needs.

What should I include in the project brief?

Add details about your community and what you want the specialist to achieve. Include any challenges the community is facing and key metrics for success. This helps the specialist understand your vision and how to support it.

How can I assess a specialist's previous work experience?

Ask about past projects similar to yours. Look for examples or case studies of their work in community support. Good specialists can explain their role clearly and how they made a positive impact.

What should I expect in the first week of the project?

The specialist will take this time to learn about your community. They might ask questions and review important documents. By the end of the week, you should see a plan for how they'll work with your community.

How can I ensure the quality of work remains high?

Set clear expectations and provide feedback regularly. Make sure the specialist knows your standards and what's important to the community. Good communication helps in maintaining high-quality work.

What should I consider when setting the project timeline?

Think about the complexity of tasks and the time needed for onboarding. Consider any upcoming events or deadlines in your community. A realistic timeline helps in achieving quality work without rushing.

How can I create a positive working environment for the specialist?

Encourage open communication and show appreciation for their work. Provide them with the resources they need to succeed. A supportive environment helps specialists feel valued and motivated.

Who is Contra for?

Contra is designed for both freelancers (referred to as "independents") and clients. Freelancers can showcase their work, connect with clients, and manage projects commission-free. Clients can discover and hire top freelance talent for their projects.

What is the vision of Contra?

Contra aims to revolutionize the world of work by providing an all-in-one platform that empowers freelancers and clients to connect and collaborate seamlessly, eliminating traditional barriers and commission fees.