Empathetic Customer & Tech Support Specialist

Technical Supprt Specialist | Dell
Technical Supprt Specialist | Dell

I had the best time of my life working at Dell. Working in one of the biggest tech companies taught me how to create meaningful interactions.

IT Specialist
Technical Support Specialist
Healthcare IT Support
Google Apps
Salesforce
Slack

Technical Troubleshooting for SaaS Product
Technical Troubleshooting for SaaS Product

Mohammad resolved complex technical issues for a SaaS company, enhancing customer satisfaction and decreasing churn rates.

Technical Support Specialist
Customer Support Representative
Community Support Specialist
Adobe Suite
Google Apps
Salesforce

Maintaining High Customer Satisfaction
Maintaining High Customer Satisfaction

Mohammad optimized the response times for an e-commerce client by implementing a new ticketing system, reducing average wait times by 30%.

Customer Success Manager
Customer Support Representative
Avaya
Oracle
Salesforce