Comprehensive Customer Support Guide for a SaaS Platform 📘
Monic M.
Technical Support Specialist
Customer Support Representative
Asana
Notion
Trello
Re:amaze (a GoDaddy company) is a help desk and customer communications platform. They help eCommerce businesses provide better support experiences for their customers with tools designed to also increase sales and engagement every step of the way.
The goal is to create a comprehensive knowledge base for https://support.reamaze.com/. The knowledge base will serve as a centralized repository of information for its customer, providing them with resources to effectively navigate and utilize the company's software product.
Content Creation: Generated high-quality knowledge base articles covering various aspects of the platform, including features, functionalities, troubleshooting guides, best practices, and frequently asked questions (FAQs).
Structured Organization: Organized the knowledge base articles into logical categories and subcategories, facilitating intuitive navigation and efficient information retrieval.
