Provided technical support and troubleshooting assistance to staff members, ensuring smooth operation of computer systems - reducing downtime by 25% within one year.
Identified and investigated network issues, and maintained and upgraded hardware and software.
Was the one-man team that oversaw the completion of system backups, and configuring desktops and printers.
Assisted in the setup and maintenance of hardware, including computers, printers, and networking equipment.
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Posted Sep 26, 2024
Provided technical support to staff, reducing system downtime by 25% in one year. Identified and resolved IT issues both remotely and physically.