Customer Support Team Lead - Chatdesk
Oluboye Adekunle
ChatDesk
New York, USA (Remote).
Led and mentored a team of over 20 customer service representatives in a high-volume support centre environment.
Drove initiatives that increased customer satisfaction ratings from 3.32/5 to 4.85/5 within six months.
Developed and implemented training programs that enhanced team performance and service quality, increasing overall quality by 20%.
Streamlined service procedures, reducing average response time by over 98% (from 48 hours to 45 minutes).
Recognised as one of the “Top Performing Caretakers of the Year” two times in a row due to exemplary performance and peer support.
Collaborated with team members across different time zones, ensuring 24/7 customer service coverage across multiple e-commerce companies.
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Posted Sep 26, 2024
Led a team of 20+ customer service representatives in a high-volume support centre, improving customer satisfaction from 3.32/5 to 4.85/5 in six months.
