Collaborated with cross-functional teams to ensure 24/7 IT support and seamless technology integration achieving 100% regulatory compliance and 0 data breaches.

Led a team of 20+ customer service representatives in a high-volume support centre, improving customer satisfaction from 3.32/5 to 4.85/5 in six months.

Provided technical support to staff, reducing system downtime by 25% in one year. Identified and resolved IT issues both remotely and physically.