Wahelp
Artem Мishin
Wahelp is an international company that helps businesses automate communication with customers using bots in messaging apps
YCLIENTS integrates with partner solutions to provide an online booking service for businesses in the service sector, primarily for beauty salons. The platform addresses communication challenges faced by business owners managing client bookings
User Pain Points
Time spent switching between multiple messengers
to respond to clients
Lack of tools for administrators, such as conversation categorization, sales funnels, and task management
After the launch of our messenger within the YCLIENTS platform:
400 active chat users per day
Approximately 1800 messages sent daily
Pricing Page on the Website
The pricing page is the second most visited on the site, with 50 daily visitors
Result
Reduction in support inquiries
Tariff activation conversion rate — 2%
Average page depth — 3.44, 11.6% increase
Bounce rate — 2.44%, -1.14% decrease
Brand Style
The previous design had several drawbacks, including an outdated look, unclear branding, and ambiguous messaging
Solution
Refined and approved new brand values and seamlessly integrated them into the design
Result
After the website redesign, key performance metrics
significantly improved
CRM in the Admin Panel
For clients who don't use YCLIENTS, we developed our own messenger within the admin panel
Thanks!
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Posted Jan 26, 2025
I joined the team as a product designer and was responsible for the entire design of the Wahelp service.
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