Working for a luxury hospitality provider specializing in fully serviced home rentals, I led a two-month audit of 2,000+ property key sets to improve asset tracking and remove outdated or duplicate keys. The company lacked visibility into which keys were in circulation and what they accessed, impacting efficiency in property management.

To minimize disruption and costs, the audit was integrated into housekeeping and maintenance schedules. Housekeeping supervisors were trained to physically test keys on-site using copies of all key sets, labeling and returning them to the office for verification. The Logistics team managed execution remotely, coordinating daily via Slack and calls. The findings were validated with homeowners through the Account Management team, ensuring redundant keys were either returned or destroyed.

✅ Trained housekeeping supervisors to conduct on-site key testing and categorization.

✅ Integrated the audit into existing schedules, eliminating additional costs.

✅ Coordinated logistics execution remotely, tracking daily progress via Slack and calls.

✅ Validated findings with homeowners, ensuring proper handling of outdated keys.

✅ Implemented a structured tracking system, tagging and recording updated key sets.

📊 30% reduction in operational costs – Eliminated redundant keys and improved asset tracking.

🔑 Full visibility into key assets, ensuring accurate records for property management.

🚀 Streamlined logistics and retrieval process, reducing inefficiencies in key handling.

📌 Created a sustainable audit framework, maintaining long-term accuracy with minimal disruption.