Service Cloud Implementation by Cullen BooneService Cloud Implementation by Cullen Boone

Service Cloud Implementation

Cullen Boone

Cullen Boone

Salesforce

Salesforce

I joined the Service Cloud Implementation team a few days before go-live, handled support tickets, took ownership of most of the technical and end-user documentation, and fixed bugs throughout go-live and hyper-care. We worked with omni-channel, FinancialForce, Knowledge, Five9, and our partner and customer communities. The work in this project was confidential so the attached image is just a standard picture of Service Cloud Setup.

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Posted Jun 26, 2024

Assisted with Service Cloud Implementation with 400+ new end users.

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Salesforce

Salesforce

Cullen Boone

Cullen Boone

Salesforce Expert: Implementation to Support

Salesforce System Stabilization (Cut Support Tickets by 40%)

Salesforce System Stabilization (Cut Support Tickets by 40%)

Onboarded Offshore Salesforce Support Team

Onboarded Offshore Salesforce Support Team

Docusign/SpringCM Quote Templates and Workflows

Docusign/SpringCM Quote Templates and Workflows

Salesforce CPQ Renewals Revamp

Salesforce CPQ Renewals Revamp

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