I helped decrease support tickets through a system stabilization initiative designed to reduce bugs, reform business processes, and empower the business.

I onboarded the offshore support team through documentation, training, and mapping of custom business processes.

I served as the key resource for updating the automation in the Salesforce and Docusign integration. I also wrote all the necessary technical documentation.

Served as Business Analyst, Developer, and Architect for the CPQ work to re-do the the pricing and calculations on renewals.

Assisted with Service Cloud Implementation with 400+ new end users.